We stand behind the quality of our courses. If you're not satisfied, we offer a straightforward 14-day refund policy with no questions asked.
Request refunds within 14 days of enrollment
Get 100% of paid tuition back
Processing time for refunds
Cross Life School of Divinity is committed to providing high-quality theological education. If you enroll in a course and find that it doesn't meet your expectations or needs, we offer a straightforward refund policy to ensure your satisfaction.
Our Promise: If you're not satisfied with your course within 14 days of enrollment, you can request a full refund of your tuition with no questions asked.
Refund Amount: Full tuition ($89) refunded to original payment method
Eligibility: 14 days from enrollment date, or if course is cancelled
If you've completed more than 50% of the course, refunds are not available. However, you can continue accessing the course materials.
Refund Amount: Full bundle price ($299) refunded to original payment method
Eligibility: 14 days from enrollment date, or if any course in the bundle is cancelled
If you've started one course and want to continue with others, contact our support team to discuss partial refund options.
Refund Amount: Full path price ($399) refunded to original payment method
Eligibility: 14 days from enrollment date, or if the path is cancelled
Learning Paths are structured sequences. If you've completed the first course, you may be eligible for a partial refund for remaining courses.
Refund Amount: Full refund of all paid amounts; remaining payments waived
Eligibility: 14 days from enrollment date
If you're on a 6-month payment plan and request a refund within 14 days, you'll receive a full refund of all payments made to date, and no further payments will be charged.
Refund Amount: Full refund of current month's subscription; subscription cancelled
Eligibility: 14 days from subscription start date
You can cancel your subscription anytime. If you cancel within 14 days, you'll receive a full refund of the current month's payment.
Email us at [email protected] with your refund request.
Include your enrollment ID, course name, and reason for requesting a refund.
Our team will verify that your request meets our refund policy criteria.
We'll respond to your request within 1-2 business days with approval or additional information needed.
Once approved, your refund will be processed to your original payment method.
Refunds typically appear in your account within 2-3 weeks, depending on your financial institution.
After refund approval, your access to course materials will be removed.
You'll receive a confirmation email when your access has been revoked.
If you experience technical problems that prevent you from accessing course materials or completing coursework, we'll work to resolve the issue.
If the issue cannot be resolved and significantly impacts your learning experience, you may be eligible for a refund or course credit. Contact our support team to discuss your options.
If Cross Life School of Divinity cancels a course, all enrolled students will receive a full refund automatically.
We'll notify you of the cancellation and process your refund within 5 business days. You'll have the option to enroll in an alternative course or receive a full refund.
If we cannot verify your identity during the enrollment verification process, you'll receive a full refund of your tuition.
Our team will work with you to resolve any ID verification issues. If verification cannot be completed after reasonable attempts, a full refund will be issued automatically.
You have 14 days from your enrollment date to request a refund. The 14-day period starts on the date you enroll and receive your access codes.
Yes, as long as you request the refund within 14 days of enrollment. However, if you've completed more than 50% of the course, you may not be eligible for a full refund. Contact our support team to discuss your specific situation.
Refunds are typically processed within 2-3 weeks after approval. The exact timeline depends on your financial institution. Some banks may take longer to process the refund.
No, CLAC certificates are non-refundable once issued. However, if you request a refund before completing the course, you won't receive a certificate.
The $50 background check fee for Chaplaincy training is non-refundable. However, the tuition for the course itself is refundable within 14 days of enrollment.
Yes, if you're on a payment plan and request cancellation within 14 days of enrollment, you'll receive a full refund of all payments made, and no further payments will be charged.
Contact our support team at [email protected] or call (312) 300-3295. We're happy to help!